Support

Contact Us

Email us with questions about imports, Google Drive, subscriptions, extra packs, privacy, or account deletion. We typically respond within one business day.

What to Include

To help us investigate quickly, include:

• Your myshopify.com store URL
• What you expected and what happened instead
• The import or session ID, approximate time, and time zone
• The exact error message and your browser name
• A screenshot with sensitive information hidden

Never email passwords, Shopify access tokens, Google tokens, API keys, customer data, or other secrets. Ez Listify support will not ask for them.

Interrupted Imports

If your browser refreshes or closes during an import, reopen Ez Listify and check the Import Images page. When an unfinished import is found, choose Resume this import, select the same folder again, and continue the remaining products.

Self-Service Help

Visit the Help and FAQ page for import steps, matching rules, plan allowances, Google Drive instructions, backup and revert details, and common troubleshooting.